Refund Policy

We want you to be happy with Terminos. This Refund Policy explains when and how you can get a refund. It applies together with our Terms of Service.

1. How refunds are processed

Our payments and refunds are handled by Paddle.com, our authorized reseller and Merchant of Record. Approved refunds are returned to your original payment method by Paddle. Processing times depend on your bank or card provider (typically a few business days).

2. Free tier

Terminos offers a free tier so you can evaluate the core app before paying. We encourage you to try it before subscribing.

3. Eligibility

• First purchase: refundable in full within 14 days of the initial charge.
• Renewals: subscriptions renew automatically. To avoid being charged for the next period, cancel before your renewal date. If a renewal charge catches you by surprise, contact us — we review renewal refund requests in good faith.
• Abuse: we may decline refunds in cases of clear abuse (for example repeated refund-and-repurchase cycles).

4. How to request a refund

Email hello@terminos.dev with the email address used at checkout and your Paddle order or receipt number. You can also request help directly through the billing/receipt link Paddle sent you. We aim to respond within a few business days.

5. Cancelling your subscription

You can cancel at any time using the billing portal linked in your Paddle receipt, or by emailing us. Cancellation stops future renewals; you keep access to paid features until the end of the period you've already paid for.

6. Your statutory rights

Consumers in the EU, UK, and other regions may have additional statutory rights, including cancellation/withdrawal rights for digital purchases. Nothing in this policy limits any rights you have under applicable law.

7. Contact

Umut Koseoglu — hello@terminos.dev